Be cautious about recovery offers.

People who have already lost money may be contacted by someone claiming to recover it for an advance fee. A person’s knowledge of the original loss does not establish that they are authorised or can retrieve funds.

Do not provide new credentials or fund another transfer to prove ownership. Contact the bank, provider or relevant authority through independently verified details.

Responsibility and your rights

The operator cannot control every third party that misuses a brand. Liability for a particular incident depends on the facts and applicable law; this warning does not exclude non-excludable Australian consumer rights.

For a concern involving the website’s own conduct, use the formal complaint route. For an urgent account compromise, protective action with the account provider should come first.