Documents / Privacy Policy

Your enquiry.
Your personal information.

This notice explains the information involved in using Wexmoraine and the questions to ask about follow-up services. It is written for the Australian market.

Published 8 September 2026 · Operator-specific retention and recipient details remain to be confirmed.

Who is responsible?

The website operator and responsible organisation is recorded as [LEGAL ENTITY NAME], at Level 4, 28 Constitution Avenue, Canberra ACT 2601, Australia. Those identity details have not yet been supplied. Privacy requests should be directed to [email protected], marked for Client Support & Compliance.

This notice does not replace an external provider’s collection notice. Before opening a financial account, read how that provider handles identity documents, financial records and any overseas processing.

What information is collected?

The enquiry form requests your first name, surname, email address and telephone number. If you email support, your message and any attachments form part of the correspondence record.

The supplied form backend can also process technical and attribution data such as IP address, browser information, referring page and campaign parameters. Visitor location is used by the supplied calculator and phone-input components; it should not be treated as proof of identity.

Purposes and retention.

Collection must be connected to a legitimate service purpose. Exact retention periods have not been supplied; the pending entries below must be completed by the operator rather than replaced with an invented promise.

Data category Purpose Retention record
Contact and enquiry details Respond to the enquiry and arrange requested follow-up [ENQUIRY RETENTION PERIOD]
Support correspondence Investigate a request and maintain its resolution history [SUPPORT RETENTION PERIOD]
Technical and security records Operate forms, protect the service and diagnose faults [TECHNICAL LOG RETENTION PERIOD]
Consent and objection records Respect contact preferences and demonstrate applicable permissions [CONSENT RECORD RETENTION PERIOD]
Complaint records Investigate disputes and meet applicable legal obligations [COMPLAINT RETENTION PERIOD]

Records should be destroyed or de-identified when no longer needed, unless a legal requirement justifies continued retention. An unresolved complaint or legal hold can change the applicable deletion date.

Processing and contact permissions

Enquiry processing supports a request you initiate, service administration and applicable legal obligations. Operational interests do not create an unlimited permission to collect or reuse data; Australian privacy requirements and the circumstances of collection still apply.

A service request must be distinguished from optional direct marketing. Where consent is required, it must be obtained appropriately; contact support to withdraw an optional marketing permission or object to further promotional contact.

Who may receive information?

The form backend can route submitted lead details to configured third-party services. Relevant recipients may include the intended financial service provider, hosting and IT suppliers, authorised support personnel, and regulators or public authorities where required by law.

Specific recipient identities, affiliated organisations and destination countries have not been provided: [RECIPIENTS AND OVERSEAS DESTINATIONS]. Do not assume information remains in Australia. Request the actual disclosure details before submitting if they affect your decision.

Embedded services and browser storage

The Contact page loads a Google Map, while the market ticker and calculator may contact external data services. Those requests disclose technical information to the destination service and are governed by its practices.

The supplied form and calculator can use browser storage for operational state. No additional advertising tracker has been added by the site build; backend and hosting configuration should be reviewed whenever it changes.

Access, correction and other requests

You can ask what personal information is held about you and request correction of inaccurate details. You may also request deletion, restricted use or an end to marketing, although these are not unconditional rights to erase every record under Australian law.

Support may need proportionate identity checks before disclosing records. If a request cannot be fulfilled, ask for the reason, the applicable exception and a route to challenge the decision.

Privacy concerns

Describe the concern, relevant dates and the outcome you seek in an email to the published support address. If unresolved, consider the complaint process and the Office of the Australian Information Commissioner where its jurisdiction applies.